Support & Customer Service
Support And Customer Service
What you need to know about hosting technology and answers to common questions about our services. This section includes basic account, FTP and backup information.Q: What is hosting?
A: Hosting means that you find a home for your Web site on our Web servers,
which are stored in a secure, climate controlled environment and are connected
to the Internet via high speed data lines.
Q: What is virtual hosting?
A: Virtual Hosting is an option to lease part of a server your website,
rather than pay for dedicated server.
Q: Can I have SSL or anonymous FTP on my website?
A: SSL and anonymous FTP are available only for websites with dedicated IP»s.
Q: Can I upgrade or downgrade my hosting plan?
A: Yes. You can upgrade or downgrade your plan at any time. There is no fee
for upgrading or downgrading.
Q: Do you accept International orders?
A: Yes we serve customers world wide.
Q: What are the expenses if I decide to upgrade later?
A: We do not charge any upgrade fees.
Q: How often is my site backed up?
A: Your website is backed up on a weekly basis. However you should consider following your own backup procedures. Your site control panel allows you to make your own back-ups when you need it.
Q: How do I update my account information?
A: You can change your details (email address, phone number, account name and address, credit card settings) in your control panel at
my.pairone.com .
Q: How do I connect to my site using FrontPage?
A: Use File -> Publish Web -> FrontPage or SharePoint Services and input "http://YourUserName.pairone.com" under Remote Web Site location.
Q: Where can I see the list of installed components?
A: You can check the list at the following URL: http://eggis.pchighway.com/objcheck/
Q: I need a standart component which is not installed. Can you set it up for me?
A: Yes, our support team will install it for you for free.